Terms & Conditions
Take off services Terms & Conditions of Service
1. Scope of Services
Subbie Help Desk provides masonry quantity take offs, Bills of Quantities (BOQs), 2D markups, 3D models and quantity measurement services based solely on the drawings and documentation supplied by the client.
Our services are strictly limited to quantity measurement and visual representation of masonry works.
Unless specifically agreed in writing, we do not provide:
- Pricing or cost estimating
- Labour or productivity calculations
- Material pricing
- Tender strategies
- Procurement advice
- Construction methodology
- Engineering advice
- Architectural advice
- Financial advice
- Legal advice
- Project management or certification services
The client remains solely responsible for pricing, preparing and submitting their tender or quotation.
2. Documentation
All take offs are prepared using the drawings and documentation supplied at the time of engagement.
Subbie Help Desk accepts no responsibility for:
- Missing drawings
- Incorrect or incomplete documentation
- Superseded drawing revisions
- Design changes issued after completion
- Errors or omissions made by architects, engineers or consultants
Where information is incomplete, inconsistent or unclear, reasonable industry assumptions may be made to complete the take off. These assumptions will generally be noted within the take off or accompanying correspondence.
3. Client Responsibility
The client is solely responsible for reviewing and verifying:
- Quantities
- Dimensions
- Specifications
- Engineering requirements
- Drawing revisions
- All assumptions noted within the take off
before:
- Ordering materials
- Pricing the project
- Submitting a quotation or tender
- Commencing construction
Subbie Help Desk provides quantity measurement services only.
Final responsibility for the accuracy and suitability of all quantities remains with the client.
4. Accuracy
Every reasonable effort is made to prepare accurate take offs using the information available at the time.
Construction documentation frequently changes throughout the tender process and may contain inconsistencies, omissions or errors beyond our control.
Clients should always review the take off against the latest issued drawings before pricing, ordering materials or commencing construction.
If an error or omission is identified, Subbie Help Desk’s obligation is limited to reviewing and, where appropriate, correcting the relevant quantities.
Subbie Help Desk shall not be liable for any costs associated with material purchases, construction delays, tender losses, loss of profit or any indirect or consequential losses arising from reliance on the original quantities.
Subbie Help Desk does not warrant that third party documentation is complete or accurate.
5. Quantity Tolerance
Depending on the quality and completeness of the documentation supplied, quantities may vary from the final construction quantities.
As a general guide, an overall variation of approximately 5% to 10% may occur where assumptions are necessary or documentation is incomplete.
6.Revisions
Minor drawing revisions issued shortly after completion may be reviewed at our discretion.
Major design changes, additional revisions or scope changes may incur additional fees.
Unless otherwise agreed in writing, the original quoted fee does not include measuring revised drawings issued after completion.
7.Independent Estimating Service
Subbie Help Desk operates as an independent estimating consultancy.
Unless an Exclusive Service Agreement has been agreed in writing before work commences, Subbie Help Desk may provide independent quantity take off services to multiple contractors tendering the same project.
Each engagement is completed independently.
All client pricing, commercial information, supplier information, margins and tender strategies remain strictly confidential and will never be shared with another client.
8. Confidentiality
Protecting our clients’ information is fundamental to our business.
Subbie Help Desk will never disclose or share:
- Tender pricing
- Labour rates
- Supplier pricing
- Material pricing
- Profit margins
- Tender strategies
- Commercial discussions
- Internal correspondence
with any third party unless required by law.
Where multiple clients engage us for the same project, only quantity measurement services may be provided.
No client specific commercial information will ever be disclosed.
9. Intellectual Property
All take offs, BOQs, spreadsheets, markups, 3D models and supporting documentation remain the intellectual property of Subbie Help Desk until payment has been received in full.
Upon payment, the client receives a non exclusive, non transferable licence to use the documents solely for preparing their own quotation or tender.
The documents must not be:
- Resold
- Shared with competitors
- Distributed to third parties
- Modified for commercial resale
- Used to train or develop artificial intelligence or machine learning systems without prior written consent from Subbie Help Desk
10. Payment Terms
Unless otherwise agreed in writing:
- Payment is required before work commences.
- Work may be delayed where invoices remain unpaid.
- Outstanding invoices must be paid before additional work is undertaken.
- All prices are exclusive of GST unless otherwise stated.
11. Limitation of Liability
Subbie Help Desk’s total liability for any claim relating to the services provided shall be limited to the fee paid by the client for the relevant service.
Under no circumstances shall Subbie Help Desk be liable for:
- Tender losses
- Material shortages
- Material over ordering
- Construction delays
- Loss of profit
- Loss of opportunity
- Indirect or consequential losses
The quantities supplied are intended solely as an estimating aid and must not be relied upon as the sole basis for procurement, pricing or construction.
The client is responsible for independently reviewing and verifying all quantities before relying upon them.
12. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia.
13. Acceptance
By accepting our quotation, instructing Subbie Help Desk to proceed, making payment or using any documents supplied by Subbie Help Desk, the client acknowledges that they have read, understood and accepted these Terms & Conditions.
Documents supplied by Subbie Help Desk are deemed delivered once emailed or otherwise electronically transmitted to the client.
The client is responsible for reviewing the documents promptly and notifying Subbie Help Desk of any concerns within a reasonable timeframe.
14. Professional Judgement & Assumptions
Where drawings, specifications or documentation are incomplete, inconsistent or unclear, Subbie Help Desk may use professional judgement and reasonable industry assumptions to complete the take off.
These assumptions are made solely to allow the quantity take off to be completed and should not be interpreted as design intent, engineering advice, construction advice, procurement advice or financial advice.
It is the client’s responsibility to review all assumptions and confirm them with the builder, architect, engineer or relevant consultant before relying on the quantities provided.
Where revised drawings or additional documentation become available after completion, Subbie Help Desk accepts no responsibility for any differences between the original take off and subsequent revisions unless specifically engaged to review and revise the take off.
Disclaimer
Subbie Help Desk provides quantity take offs, Bills of Quantities (BOQs), 2D markups and 3D models only.
We do not provide pricing, estimating, procurement, engineering, architectural, construction, legal or financial advice.
All quantities, assumptions and documentation should be independently reviewed and verified by the client before ordering materials, submitting quotations or tenders, or commencing construction.
SEo & web design Terms & Conditions of Service
1. Acceptance
These Terms and Conditions apply to services supplied by [Subbie Help Desk Pty Ltd] ABN [61 682 346 934], trading as Subbie Help Desk, referred to as “Subbie Help Desk”, “we”, “us” or “our”.
The person or business purchasing the services is referred to as the “Client”.
The Client accepts these Terms and Conditions by signing or accepting a quotation, paying a deposit or invoice, or instructing Subbie Help Desk to commence work.
The accepted quotation, scope of work and these Terms and Conditions form the agreement between Subbie Help Desk and the Client.
2. Scope of Services
Only the services, pages, features, SEO activities and deliverables listed in the accepted quotation are included.
Any additional pages, content, integrations, functionality, revisions, keyword targeting or other work requested outside the approved scope may be quoted and charged separately.
Where there is any inconsistency, the accepted quotation takes priority over these general Terms and Conditions.
3. Website Design Process
Website work may be completed on a temporary domain or staging website so the Client’s existing website can remain operational during development.
The existing website will only be replaced after the Client has reviewed and approved the new website.
Subbie Help Desk is not responsible for interruptions caused by hosting providers, domain providers, software updates, internet outages or other services outside our control.
4. Client Responsibilities
The Client must provide the required content, logos, photographs, access details, approvals and instructions within a reasonable time.
The Client is responsible for checking and approving:
- Business information and contact details
- Spelling and website content
- Prices, services and claims
- Links and contact forms
- Practitioner, staff or product information
- Legal, industry and regulatory requirements
Delays in receiving information, access or approval may extend the estimated completion date.
5. Content and Regulatory Compliance
Unless included in the quotation, the Client is responsible for providing website text, images, policies, disclaimers and other content.
The Client remains responsible for ensuring its website and business content comply with applicable laws, professional standards, privacy requirements, advertising rules and industry regulations.
Subbie Help Desk does not provide legal, medical, financial, accreditation or regulatory advice. The Client should obtain professional advice where required.
6.Revisions
The quotation will specify the revisions included. If no number is stated, up to two reasonable revision rounds are included.
A revision means a reasonable adjustment to the approved design or content. A new concept, major layout change, additional page or change to the original scope is considered additional work.
Changes requested after final approval or website launch may be charged separately.
7. SEO Services
SEO services may include keyword research, website optimisation, technical recommendations, content recommendations, local SEO, Google Business Profile work, reporting and other activities listed in the quotation.
SEO is provided on a reasonable efforts basis. Subbie Help Desk does not guarantee:
- A particular Google or search engine ranking
- First page placement
- A specific increase in traffic
- A particular number of enquiries or sales
- Revenue or business growth
- Results within a particular period
Search engine rankings may change due to algorithm updates, competitors, website history, market conditions and changes made by the Client or third parties.
8. SEO Cooperation
The Client must provide access to the website, hosting, Google Business Profile, Google Search Console, Google Analytics and other relevant platforms where required.
Subbie Help Desk is not responsible for reduced results caused by delayed approvals, incomplete access, website changes made by others, poor hosting, website downtime, penalties, previous SEO activity or recommendations that the Client chooses not to implement.
9. Payment
Unless otherwise stated in the quotation:
- Website design projects require a 50 percent deposit before work begins
- The remaining balance must be paid before website launch, transfer or final handover
- Monthly SEO services are invoiced in advance
- Third party purchases may require payment in advance
- Work may be paused while an invoice remains overdue
Deposits are applied toward work performed, project preparation and approved third party costs.
10. Project Delays and Inactive Projects
Estimated completion dates depend on the Client providing information, feedback and approvals on time.
Where the Client does not respond for more than 30 days, Subbie Help Desk may pause and archive the project. Restarting the project may be subject to availability, updated pricing or a restart fee.
11. Third Party Services
Domain registration, hosting, premium plugins, themes, stock images, software subscriptions, email services, advertising costs and other third party expenses are excluded unless specifically included in the quotation.
Third party products and services remain subject to their own licences, fees and terms. Subbie Help Desk is not responsible for changes, outages, security incidents, discontinued products or price increases caused by third party providers.
12. Hosting, Maintenance and Security
Ongoing website maintenance, software updates, backups, security monitoring and technical support are not included unless stated in the quotation or covered by a separate maintenance agreement.
After handover, the Client is responsible for maintaining the website, hosting, passwords, software, plugins and backups unless Subbie Help Desk has been engaged to manage them.
While reasonable care will be taken, no website or online system can be guaranteed to remain completely free from downtime, technical errors, malicious activity or data loss.
13. Intellectual Property
The Client confirms that it owns or has permission to use all logos, photographs, text, trademarks and other materials supplied to Subbie Help Desk.
Drafts, concepts and unpaid work remain the property of Subbie Help Desk.
Once all invoices are paid, the Client receives ownership of the final custom website design and content specifically created for the project, excluding:
- Existing Subbie Help Desk templates, systems and methods
- Third party software, plugins and themes
- Licensed fonts, photographs and graphics
- Open source software
- Reusable code, processes and design components
These excluded items remain subject to their existing ownership and licence conditions.
14. Portfolio Use
Unless the Client requests otherwise in writing, Subbie Help Desk may display the completed website, branding or project in its portfolio, website and marketing materials.
Confidential information will not be publicly disclosed.
15. Confidentiality and Access Details
Each party must take reasonable steps to protect confidential information received from the other party.
Subbie Help Desk will only use login details and business information as reasonably required to provide the agreed services.
The Client should change temporary passwords after the project is completed.
Privacy obligations can depend on the nature of the business and information being handled. Some small businesses, including certain health service providers, may be covered by the Privacy Act even when their annual turnover is $3 million or less.
16. Cancellation
The Client may cancel a website project by providing written notice. The Client must pay for work completed, time committed and non cancellable third party costs up to the cancellation date.
Ongoing SEO services may be cancelled in accordance with the notice period or minimum campaign period stated in the quotation. Where no period is stated, 30 days written notice is required.
Subbie Help Desk may suspend or terminate services for overdue payments, unlawful instructions, abusive behaviour, security risks or serious breaches of the agreement.
17. Liability
Nothing in these Terms and Conditions excludes rights or remedies that cannot legally be excluded, including applicable rights under the Australian Consumer Law.
To the maximum extent permitted by law, Subbie Help Desk is not responsible for indirect or consequential loss, lost profit, lost sales, lost rankings, loss of data or business interruption caused by third party services, search engines or matters outside our reasonable control.
Where liability can legally be limited, Subbie Help Desk’s total liability is limited to the amount paid for the affected service.
Australian Consumer Law guarantees may apply to services purchased by individuals and, in certain circumstances, businesses. Those guarantees cannot simply be removed through contract wording.
18. Disputes
If a dispute occurs, both parties agree to first attempt to resolve it through good faith discussions.
The party raising the dispute must provide written details and allow the other party a reasonable opportunity to respond before commencing legal proceedings, except where urgent action is required.
19. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. The parties submit to the courts and tribunals of Victoria.
20. Changes to These Terms
The Terms and Conditions that apply to a project are those provided or published when the quotation is accepted.
Any significant change to an accepted project must be agreed upon in writing.